My Fit Pro - Frequently Asked Questions

Frequently Asked Questions

Can I see my customers while I teach?: No, you can't see your customers. Only you will be on camera.
Can my customers view my live stream at a later time?: By default no. We do offer a Live Replay feature, which allows your customers to watch class back at a later time. This is an optional feature that you can enable or disable at any time.
How long does it take to set up?: Just minutes. After you sign up, simply download the My Fit Pro app, log in, and you’re ready to go.
Will I ever get kicked off my stream?: No! We will never cut off your stream.
Do you offer a free trial?: Yes, we offer a 15-day free trial. We also don’t charge a setup fee. There are no lock-in contracts or minimum terms.
What devices can I use to stream?: For iOS devices (iPhone, iPad, and iPod touch) the minimum requirement is iOS 14.0

For Android devices the minimum requirement is Android 6.0.

For Windows or Mac computers using OBS, see the OBS system requirements

Custom devices: You can also use any other app or device that supports streaming via RTMP.
Can my customers watch me on my TV?: Yes! Customers with a compatible Smart TV, Apple TV, Google Chromecast or Amazon Fire TV can use those devices to stream your fitness class onto the big screen.
Do you have an app?: Yes. You can use the My Fit Pro app on Apple and Android devices.
What sort of internet do I need?: You can stream from anywhere you can get internet. Wired, wifi, or mobile data - it’s all good. To ensure your connection is up to scratch, we recommend running a speed test using the device you want to stream with, at the location you will stream from. The upload speed is what’s the most important for streaming, as a low upload speed can cause buffering. We can help advise you on your settings to tweak your settings based on your upload speed.
Where are you located?: We’re located in Sydney, Australia, but we work with customers form all over the world.
This sounds awesome, but I have more questions.: Get in touch via our contact page!
Is there a time limit on a stream?: No, there is no time limit on your stream. You can stream for as long as you like.
Can all of my instructors stream to My Fit Pro?: Yes! Each instructor will need to set up their own device (unless you’re using a shared device). Only one instructor can stream at a time. If you have back-to-back classes, the first instructor must stop their stream before the second instructor can start.
What devices can my customers use?: To ensure optimal service, please ensure your customers keep their software is up to date. Your customers can watch your classes on the following devices:

iPhone or iPad (with iOS 12 or above - devices made from 2013 onwards)

Apple TV (AirPlay from your iOS device)

Android phone.

Google ChromeCast (cast from your Android device or Chrome browser on desktop)

Amazon Fire TV

Smart TV with built in browser (must be a modern browser that supports the latest https)

Windows PCs with up to date software and browsers.

Apple Mac computers with up to date software and browsers.
Is there a demo?: Yes we have a demo. This is the same experience your customers will see.
When can I start streaming?: Straight away! As soon as you finish the sign up you can be set up and streaming in minutes.
Can I stream with what I was using for other streaming services?: Most likely, yes! You just need to be able to install and configure the broadcasting software to stream to our servers. You can use your existing audio setup, whether it’s just using your phone’s in build microphone to listen to you and your music, or plugging directly into your sound system for higher quality audio. Whatever works for you.
How do I sign up?: Head over to the sign up page and follow the steps. You’ll be streaming in no time!
How do I pay?: We use Stripe to charge you via credit card. We never see your credit card details - they are kept securely by Stripe. Your subscription will renew monthly.
I'm ready to sign up! What's next?: Hooray! We can’t wait to get you set up. Simply choose a plan on our pricing page and that's you!

Free Equipment Checklist

Fitness business owners: download our free equipment checklist for everything you need to start live streaming.